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Welcome to Ghisallo Wooden Rims Shop

Customer Service - Warranty Terms

Where do we ship ?
First rule about shipping is that we do not ship to customers residing in a Country which is covered by one of our distributors as visible in our distributors' list at: www.cerchiinlegnoghisallo.com
Actually we ship in the following countries but we are adding other countries, if your country is not listed please send us a request at info@cerchiinlegnoghisallo.com and we'll open the shop to it as soon as possible:

Currently we are delivering in following countries - on December 2012 more countries will be added and shipping costs will be significantly cut:

Afghanistan,Albania,Algeria,Anguilla,Armenia,Azerbaijan,Azores,Bahrain,Balearic Islands,Bangladesh,Belarus,Belgium,Benin,Bhutan,Bolivia,
Bosnia and Herzegovina,Bulgaria,Burkina Faso,Burundi,Busingen,Cambodia,Cameroon,Canary Islands,Cape Verde,Ceuta,Chad,China,Colombia,Croatia,
Cyprus,Democratic Republic of Congo,Djibouti,Dominica,Egypt,Eritrea,Estonia,Ethiopia,France,Gabon,Gambia,Georgia,Germany,Ghana,Gibraltar,Greece,
Guinea Bissau,Guyana,Helgoland,Hong Kong,Hungary,Iceland,India,Iran,Iraq,Israel,Ivory Coast,Jordan,Kazakhstan,Kenya,Kirgyztan,Kosovo,Kuwait,Latvia,
Lebanon,Liberia,Libya,Liechtenstein,Lithuania,Luxembourg,Madeira,Malawi,Malaysia,Mali,Malta,Mauritania,Mauritius,Melilla,Moldova,Mongolia,Montenegro,
Mount Athos,Morocco,Nepal,Niger,Nigeria,Oman,Pakistan,Palestine,Poland,Portugal,Principality of Monaco,Qatar,Rep Centrafricana,Rep Dominicana,
Rep Macedonia,Rep of Congo,Rep Sudafricana,Romania,Russia,Rwanda,Saudi Arabia,Senegal,Serbia,Seychelles,Sierra Leone,Slovakia,Slovenia,Sri Lanka,
St Kitts And Nevis,Sudan,Switzerland,Syria,Taiwan,Tajikistan,Tanzania,Thailand,Togo,Trinidad and Tobago,Tunisia,Turkey,Turkmenistan,Uganda,Ukraine,
United Arab Emirates,Uzbekistan,Venezuela,Yemen,Zimbabwe

Warranty Terms
Ghisallo Wooden Rims and the distributor/reseller guarantee the product against constructional defects for a period of 24 months as stated by the date of delivery to the original owner upon presentation of the original sales receipt.
Warranty terms are under "European Warranty" rules.
This guarantee implies efficiency restoration, by means of replacement or repair of the unusable or inefficient parts due to constructional defect.

  • Rims: For pneumatic rims models made just of wood the warranty is invalided in case of damages deriving from a raise of the pressure of the pneumatic mounted by the customer beyond the well known limit of 4.5 bar, pressure limit raised either for direct action or indirect action by the customer; but the warranty remains valid for the same matters, always if the damage is caused undirectly, for the rims that have the carbon fiber or glass fiber optionals applied. All of these before implies that customer has knowledge since the purchasing of the limitations of wood rims to applied side forces at the tyre seating.
    The determining of faults and their causes should be carried out at our laboratory, transport costs shall be completely at the expense of the customer.

  • Handlebars, handlebars grips, mudguards, chainguard, backpack, pedal wood inserts, complete pedals, bicycle frameworks, wall clock: Warranty consists in recovery the product efficiency through complete substitution or repairing of damaged details made unusable or completely inefficient by production based faults.

  • Wearing items and merchandising: These products are not covered by our international warranty

Note: painting scratches, normal wear and tear and damage due to incorect usage or installation , improper maintenance, accident or abuse are not covered by this warranty.
Furthermore the guarantee shall lose its validity if the fault is connected with modifications, self-repair of the product.
Please make your warranty claims through our local distributor/reseller or sending us a request at info@cerchiinlegnoghisallo.com attaching a photo of the damaged product with best detail.
Shipping & Delivery
Shipping date is related to ordered products, when possibile this time is indicated in single product page.

Our standard shipping times are:
  • Rims: 3/30 days from order date
  • Complete wheelset: 7/21 days from order date
  • Mudguards: 7/15 days from order date
  • Handlebars: 7/15 days from order date
  • Handlebars grips: 7/15 days from order date
  • Chaincase: 30 days from order date
  • Toys: 7/15 from order date

When ordering different products the longer shipping time rule upon shorter ones.

Delivery time depends on location and may vary from a minimum of 3 days to a maximum of 15 days worldwide.

Our shipping costs are based on Italian Postal Service price list, price is calculated on your order weight estimation.

Orders are trackable, as we shipped we send by email tracking code to follow your box.

All shipping are insured.

If customer's country requires customs payment because outside of European Union all taxtes and customs costs are upon the customer.

We do not ship during the weekend and during Italian national holiday days.

Packaging cost is always included in shipping cost.

Privacy & Security

  • Customer rights:
    Ghisallo Wooden Rims is an Italian official registered commercial activity and complies with Italian consumer laws including the Distance Selling Regulations.
    This means that shopping with Ghisallo Wooden Rims is safe.
    This means that visiting our website you accept and agree to the content of these Terms and Conditions.
    Any other problems, out of terms and conditions, that could arise will be examined in order to find best solution for our customer.

  • Cookies and tracking:
    Our eshop uses cookies to store and track users visit sessions. Cookies are stored locally on your device. To have a complete shopping experience and avoid session errors please activate cookies on your system. Other informations such as IP address, browser type and version, etcetera are used by our statistic services in order to present you best information and improve our online services. None of these informations will be used for different purposes other than eshop improvement and will never sold or given to any third party not belonging to Ghisallo Wooden Rims.

  • Ownership of information:
    All texts and photographs for the website have been created and made by Ghisallo Wooden Rims staff. Unauthorized spidering, bot information harvesting or used in third party website will be considered as copyright infringement and persecuted.

  • Accuracy of product information:
    All items presented in this eshop are provided both with text and photographic informations. Any further information request sent by email is welcome and will be processed as soon as possible by our staff.

  • Updates of privacy and security rules:
    Any update of these privacy and security rules will be posted on our blog in order to inform all our registered and not registered customers.

  • Pesosnal information deletion request:
    Customer may request definitive complete deletion of his own personal data and eshop account sending explicit request directly to: info@cerchiinlegnoghisallo.com

  • Pricing liability:
    All prices listed on ghisallowoodenrims.com are correct at the time of entering.
Returns & Replacements
It is possible for customer to exercise his right to renounce to his order purchase in 7 days from the date in which the goods are received.
In this case customer must send back original packing and goods at our address, back shipping costs must be paid by the customer.
We will refund total amount of the goods value only if we will able to verifiy that packing is the original one sent to the customer and that contained products have not been used or modified and are in the same conditions they were upon the act of shipping.
Refund may be sent using same payment method as the one previously choosen by customer then international bank payment or PayPal.
Any other different refund payment method that will be indicated by customer will imply the payment of payment operation costs by the customer.
Ordering
When placing an order customer agree that all the information given is accurate and complete.
You will receive an acknowledgement email confirming receipt of your order and an Order Id number: this email will constitute acceptance of your order.
In case of bank payment order will be effective as we'll have your order payment confirmation from our bank while in case of PayPal payment your order and payment will be immediately processed.
Payment, Pricing & Promotions
  • Payment:
    Payment can be submitted either through bank payment using parameters given during checkout procedure or through PayPal using PayPal website that will be opened during checkout procedure.

  • Pricing:
    All items prices are the same as the ones contained in our current year price list plus an additional cost due to packaging and payment procedures costs. Same price can be obtained ordering directly by email.

  • Promotions:
    During certain periods of the year we will launch promotional time limited offers. These offers will not be valid in countries covered by a distributor.
Viewing orders
Order status can be viewed by logging in customer personal account, usually order status is "production state" when any order is submitted, order status will be updated as "completed" when shipped. Customer may request in any moment updates about order status by email.
Update account information
Customer may update his personal account information at any time by logging in his account panel. Variation or deletion of personal customer account may be requested directly by email at info@cerchiinlegnoghisallo.com. All informations contained in customer account will be used only for the purpose of managing customer's orders or send eshop updates and will be never disclosed to any third party.