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Ghisallo Wooden Rims and the distributor/reseller guarantee the product against constructional defects for a period of 24 months as stated by the date of delivery to the original owner upon presentation of the original sales receipt.
Warranty terms are under "European Warranty" rules.
This guarantee implies efficiency restoration, by means of replacement or repair of the unusable or inefficient parts due to constructional defect.
The determining of faults and their causes should be carried out at our laboratory, transport costs to and from our laboratory will be completely at the expense of the customer.
For pneumatic rims models made just of wood the warranty is invalided in case of damages deriving from a raise of the pressure of the pneumatic mounted by the customer beyond the well known limit of 4.5 bar, pressure limit raised either for direct action or indirect action by the customer.
Warranty remains valid for the same matters, always if the damage is caused indirectly and inner tube pressure has been maintained below structural wood maximum sustainable pressure, for pneumatic/clincher rims that have the carbon fiber Ultimate optional applied. All of these before implies that customer has knowledge since the purchasing of the limitations of wood rims to applied side forces at the tyre seating.
Handlebars, handlebars grips, mudguards, chaincase, backpack, pedal wood inserts, complete pedals, bicycle frameworks, wall clock:
Warranty consists in recovery the product efficiency through complete substitution or repairing of damaged details made unusable or completely inefficient by production based faults.
Wearing items and merchandising:
These products are not covered by our international warranty
Important Note: painting scratches, normal wear and tear and damage due to incorrect usage or installation , improper maintenance, accident or abuse are not covered by this warranty.
Furthermore the guarantee shall lose its validity if the fault is connected with modifications, self-repair of the product.
Please make your warranty claims through our local distributor/reseller or sending us a request at firstname.lastname@example.org attaching a photo of the damaged product with best detail.